Shipping policy

West Knox Group Shipping Policy

At West Knox Group, we are dedicated to providing exceptional service and transparency to our clients. While we do not ship physical products, we understand the importance of clear policies for all aspects of our services. This Shipping Policy outlines how we handle any necessary delivery of documents or materials related to our rental services.

Document Delivery

Electronic Delivery:

• Most of our communications, including lease agreements, application forms, and other important documents, are handled electronically. You will receive these documents via email or through our online resident portal.

Physical Delivery:

• In rare cases where physical delivery of documents is necessary, such as official notices or legally required paperwork, we will use reputable courier services to ensure timely and secure delivery.

Delivery Timeframes

Electronic Documents:

• Electronic documents will typically be sent within 1-2 business days of your request or transaction completion. Please check your email and spam folders for these communications.

Physical Documents:

• For physical documents, standard delivery times are 5-7 business days, depending on your location and the specific requirements of the delivery. Expedited delivery options may be available upon request and may incur additional charges.

Fees and Charges

Electronic Delivery:

• There are no additional fees for the electronic delivery of documents.

Physical Delivery:

• Standard shipping costs for physical document delivery will be covered by West Knox Group. If you request expedited delivery, any additional costs will be your responsibility and will be communicated to you in advance.

Address Accuracy

Client Responsibility:

• It is your responsibility to provide accurate and complete delivery information. West Knox Group is not responsible for delays or failures in delivery due to incorrect or incomplete addresses provided by clients.

Tracking and Confirmation

Tracking Information:

• For physical deliveries, tracking information will be provided when available, allowing you to monitor the progress of your shipment.

Delivery Confirmation:

• Upon successful delivery of physical documents, confirmation will be provided to ensure you have received the necessary materials.

Contact Information

For any questions or concerns regarding this Shipping Policy or the delivery of documents, please contact us.

By providing this Shipping Policy, we aim to ensure that our clients are fully informed about how we handle the delivery of important documents and materials. If you have any specific requirements or need further assistance, please do not hesitate to reach out to us.

Itai ‘Ty’ Dadoun
Assets Manager

Phone: +1 (813) 816-3425
Email: itai@westknoxgroup.com